Man and Van Uxbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Uxbridge provides removal, transport and associated services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation who requests or purchases services from Man and Van Uxbridge.

Services means any removal, man and van, transport, loading, unloading, packing, furniture assembly, storage assistance, or related services provided by Man and Van Uxbridge.

Vehicle means any van or other vehicle used by Man and Van Uxbridge to deliver the Services.

Goods means any items, furniture, boxes, belongings or other property collected, transported or handled by us in the course of providing the Services.

Contract means the agreement between the Customer and Man and Van Uxbridge incorporating these Terms and Conditions.

2. Scope of Services

Man and Van Uxbridge provides domestic and commercial removal and transport services within its operating area, including loading, transport and unloading of Goods as agreed at the time of booking. Additional services such as packing, unpacking, and furniture assembly or disassembly may be offered subject to availability and may incur additional charges.

The precise scope of the Services, including the address details, dates, times, number of operatives, vehicle size and any additional services, will be agreed during the booking process. The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete.

3. Booking Process

Bookings can be made by contacting Man and Van Uxbridge through its usual communication methods. A booking is only confirmed when we have accepted your request and provided a confirmation, which may be verbal or written depending on the circumstances.

At the time of booking, the Customer must provide full and accurate details, including:

Collection and delivery addresses, including access details and any parking restrictions.

The nature and approximate quantity or volume of Goods to be moved.

Details of any large, heavy, fragile or valuable items.

Preferred date, time and any time constraints.

Requirements for additional services such as packing or assembly.

Man and Van Uxbridge reserves the right to decline a booking or to cancel any booking where the information provided is incomplete, inaccurate, or suggests that the work required is materially different from what can reasonably be carried out with the resources booked.

4. Estimates and Pricing

Prices are usually provided based on either an hourly rate or a fixed price quotation, as agreed at the time of booking. Unless clearly stated as a fixed price, any price or estimate given is based on the information you provide and on normal access conditions.

We may adjust the price if:

The actual work differs significantly from the description at the time of booking.

There are delays beyond our control, including waiting times caused by the Customer, property access, keys, paperwork or other third parties.

Additional services are requested on the day, such as extra stops, additional rooms, or unexpected packing requirements.

Any changes to the agreed scope of work may result in additional charges. We will endeavour to inform you of any additional costs as soon as reasonably possible.

5. Access, Parking and Property Conditions

The Customer is responsible for ensuring that suitable and legal parking is available for our Vehicle at both the collection and delivery locations. Any parking charges, penalties or fines incurred as a direct result of insufficient instructions or restrictions not disclosed at the time of booking may be added to the final invoice.

The Customer must ensure safe and reasonable access to the property, including adequate space in hallways, staircases and lifts, and that floors and surfaces are suitable for the movement of Goods and equipment. If access is restricted, unsafe or not as described, we may refuse to carry out all or part of the Services or may charge additional fees to reflect the extra time or labour required.

6. Customer Responsibilities

The Customer agrees to:

Be present or represented at the property at the agreed times to provide access and instructions.

Ensure that all Goods are properly packed, secured and ready for loading unless packing services have been specifically booked.

Disconnect and secure all appliances in accordance with manufacturer and safety guidelines.

Inform us in advance of any items requiring special handling, such as fragile items, antiques, artwork, or items of unusually high value.

Ensure that no prohibited or illegal items are included in the Goods.

Failure to comply with these responsibilities may result in delays, refusal to transport certain Goods, or additional charges.

7. Payments and Charges

Unless otherwise agreed, payment is due on completion of the Services on the day of the move. We reserve the right to request a deposit or prepayment to secure your booking, particularly for larger jobs or peak periods.

We accept payment by commonly used methods as communicated during the booking process. All charges are stated in pounds sterling and are inclusive or exclusive of any applicable taxes as indicated at the time of quotation.

If payment is not made when due, we may:

Charge reasonable interest on overdue amounts until paid in full.

Retain Goods in our possession until payment is received, subject to applicable law.

Take appropriate steps to recover any outstanding sums, including legal action where necessary.

8. Cancellations and Amendments

If you need to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms typically apply, unless varied in writing:

Cancellations made more than 7 days before the scheduled service date will usually incur no cancellation fee.

Cancellations made between 7 days and 48 hours before the scheduled service date may incur a reasonable cancellation charge to cover costs and lost bookings.

Cancellations made less than 48 hours before the scheduled service date may be charged up to the full quoted price.

Where a deposit has been taken, it may be non-refundable if you cancel within the periods described above. Any amendments to date, time, or scope of work are subject to availability and may change the price. We will advise you of any revised charges before confirming any changes.

9. Delays and Events Beyond Our Control

Man and Van Uxbridge will use reasonable efforts to meet agreed dates and times, but these may be affected by factors outside our control, including traffic conditions, accidents, adverse weather, road closures, mechanical breakdown, or delays caused by third parties.

Where events beyond our control cause delay or prevent us from performing the Services as agreed, we will inform you as soon as reasonably practicable and arrange a revised time or date where necessary. We are not liable for any indirect or consequential losses arising from such delays, provided we have taken reasonable steps to perform the Services.

10. Exclusions and Prohibited Items

Unless otherwise agreed in writing, we do not transport:

Hazardous, flammable or explosive substances, including gas cylinders, fuel, paints, chemicals or solvents.

Illegal goods or items that cannot lawfully be transported.

Perishable goods that may spoil during transit.

Animals or live plants.

Any item which, in our reasonable opinion, presents a risk to health, safety, the Vehicle, our staff or other Goods.

If such items are presented for loading without our knowledge, we may remove, refuse to transport or dispose of them without liability, and the Customer may be charged for any resulting costs, damage or loss.

11. Liability for Loss or Damage

We will take reasonable care in handling and transporting your Goods. Our liability for loss of or damage to Goods is subject to the limitations set out in this section.

We are not liable for:

Loss or damage arising from inherent defects, pre-existing damage, wear and tear, or natural deterioration of Goods.

Damage to Goods packed or unpacked by the Customer or a third party.

Loss of or damage to items of exceptional value, including but not limited to jewellery, cash, watches, precious metals, important documents, artwork or antiques, unless we have expressly agreed in writing to handle such items and the Customer has declared their value in advance.

Losses arising from delays, missed appointments, loss of income, business interruption or other indirect or consequential losses.

Our total liability for any claim in respect of loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable value having regard to the nature of the Goods and the service price, subject always to any mandatory rights you may have under UK law.

You must inspect your Goods promptly after completion of the Services and notify us of any visible loss or damage as soon as reasonably practicable and in any event within a reasonable period. Failure to notify us within a reasonable time may affect our ability to investigate and, where appropriate, settle any claim.

12. Customer Indemnity

The Customer shall indemnify Man and Van Uxbridge against any loss, damage, costs or expenses suffered or incurred as a result of:

Inaccurate or incomplete information supplied at the time of booking.

Injury or damage arising from unsafe premises or access at the collection or delivery locations.

The inclusion of prohibited, hazardous or illegal items within the Goods.

Any third party claims arising from the Customer's breach of these Terms and Conditions.

13. Waste, Disposal and Environmental Regulations

Man and Van Uxbridge operates in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance company and will not remove household waste, builders' waste, hazardous waste or any items requiring specialist disposal unless previously agreed.

If, as part of the Services, you request the removal or disposal of unwanted items, we will only do so where lawful and practical. Additional charges may apply for disposal, recycling or transfer to authorised facilities. We will not knowingly dispose of items in breach of environmental laws or local authority rules.

The Customer is responsible for ensuring that any items presented for disposal are lawful to dispose of and that no hazardous or controlled waste is included. Where we handle waste or unwanted items, we may, at our discretion, refuse to remove them or require further information before proceeding. Any fines or penalties arising from inaccuracies or misrepresentation by the Customer may be passed on to the Customer.

14. Insurance

Man and Van Uxbridge maintains appropriate insurance cover in connection with the operation of its Vehicles and services, as required by UK law. Details of insurance relevant to the Services may be made available on request.

The Customer is encouraged to arrange adequate insurance cover for Goods in transit, particularly where items are of high value or where the Customer's requirements exceed the limitations of our standard liability as set out in these Terms and Conditions.

15. Complaints

If you are dissatisfied with any aspect of the Services, you should raise the issue with the driver or team on the day where possible so that we can seek to resolve it immediately. If the matter cannot be resolved on site, you should contact us as soon as reasonably practicable after the service date with full details of your concern.

We will investigate all complaints and aim to respond within a reasonable timeframe. Where a mistake has been made, we will seek to offer an appropriate remedy in line with these Terms and Conditions and your statutory rights.

16. Data Protection and Privacy

We collect and process personal information about Customers in order to arrange and deliver the Services, manage bookings, take payment and handle any follow-up queries or complaints. We will only use your personal information in accordance with applicable UK data protection laws and for legitimate business purposes related to the Services.

Your information will not be sold to third parties. It may be shared with trusted service providers or subcontractors where necessary to fulfil your booking, or where required by law or to protect our legal interests.

17. Subcontracting

Man and Van Uxbridge reserves the right to use subcontractors or partner operators to perform all or part of the Services, provided that any such subcontractor is appropriately qualified to carry out the work. These Terms and Conditions shall apply equally to any Services performed by subcontractors on our behalf.

18. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will usually apply to your Contract. Any changes will be made available on request. No variation of these Terms and Conditions is binding unless agreed in writing by Man and Van Uxbridge.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Customer and Man and Van Uxbridge are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any statutory rights you may have as a consumer.

By proceeding with a booking or using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.