Man and Van Uxbridge Terms and Conditions

These Terms and Conditions apply to the supply of man and van services provided by Man And Van Uxbridge and set out the basis on which bookings are accepted, services are delivered, charges are calculated, and responsibilities are allocated between the customer and the service provider. By making a booking, the customer agrees to these terms in full. If the customer is booking on behalf of another person, the customer confirms that they have authority to accept these terms on that person’s behalf.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating the man and van service in Uxbridge, and references to “you” or “customer” mean the person requesting or receiving the service. These terms apply to domestic, commercial, and ad hoc transport jobs, including loading, unloading, delivery, collection, and related handling tasks where agreed in advance.

We reserve the right to update these terms from time to time. The version in force at the time of booking will apply unless otherwise agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue to apply in full force.

1. Booking Process

Bookings for the Uxbridge man and van service are made subject to availability and confirmation by us. A booking request may include details such as the collection address, delivery address, preferred date and time, type and approximate quantity of items, access conditions, and any additional assistance required. The customer is responsible for providing accurate, complete, and up-to-date information when requesting a quote or confirming a job.

Any quotation provided before the job is assessed is based on the information supplied by the customer. If the actual service differs from the original description, for example because of additional items, extra waiting time, restricted access, multiple trips, parking difficulties, or unexpected stair carry requirements, we may revise the price accordingly. We may also decline or amend a booking where the circumstances differ materially from those described at the time of enquiry.

Acceptance of a booking may be confirmed verbally, by email, or by written message. A booking is not guaranteed until it has been accepted by us. We may ask for a deposit or pre-authorisation to secure a slot, particularly during busy periods or for larger removals. The customer should ensure that they, or an authorised representative, are present at the start of the job unless alternative arrangements have been agreed in advance.

2. Service Scope and Customer Responsibilities

The man with a van Uxbridge service may include labour for lifting, carrying, loading, and unloading goods, subject to the agreed scope of work and any safety limitations. We will handle items with reasonable care and skill, but the customer must ensure that all goods are suitable for transit and properly prepared for transport. Fragile items should be packaged securely, and the customer should notify us of any delicate, valuable, or unusual items before the job begins.

The customer must ensure that we have safe and reasonable access to the property, including entry routes, parking arrangements, lift access where applicable, and sufficient space for loading and unloading. If access is restricted, delayed, or unsafe, we may charge for waiting time, abort the job, or request an amended schedule. The customer must also ensure that no items are included in the load that are prohibited, illegal, hazardous, or not disclosed in advance.

We are not responsible for dismantling or reassembling furniture unless this has been expressly agreed. Where assembly or disassembly is included, the customer accepts that minor marks, unavoidable wear, or cosmetic effects may occur as part of ordinary handling. The customer should also notify us of any hidden defects in items, buildings, flooring, staircases, or access points that may increase the risk of damage or delay.

3. Payments and Charges

Charges for the man and van service in Uxbridge may be based on an hourly rate, fixed fee, mileage basis, or a combination of these, depending on the job type. Any estimate is provided in good faith but may vary where the work takes longer than expected or involves circumstances not disclosed at the time of booking. Additional charges may apply for congestion, congestion-related delays, parking fees, tolls, congestion zone charges, congestion-style restrictions, storage, or specialist handling if previously agreed or reasonably necessary.

Unless otherwise stated, payment is due upon completion of the job or immediately upon receipt of invoice. We may require payment in advance, part payment, or a deposit before the booking is confirmed. Accepted payment methods may include cash, bank transfer, card payment, or other methods agreed in writing. Where an invoice is issued, the customer must pay by the due date shown on the invoice.

Late payment may result in administrative charges, suspension of future bookings, and recovery action where appropriate. If a payment is reversed, disputed without valid reason, or not honoured, the customer will remain liable for the full amount together with any bank charges or costs incurred by us in recovering the debt. All prices are exclusive of VAT unless expressly stated otherwise.

4. Cancellations and Amendments

The customer may cancel or amend a booking by giving reasonable notice. For standard bookings, cancellation charges may apply if the cancellation is made within a short period before the agreed date or time, particularly where a vehicle, crew, or time slot has been reserved specifically for the job. If we have already attended the collection point or commenced travel, the customer may be charged for the full or partial cost of attendance, travel time, and any waiting time incurred.

We may cancel or reschedule a booking where circumstances outside our control make performance impractical or unsafe. These may include severe weather, vehicle breakdown, staff illness, traffic disruption, access problems, or the discovery of items that are unsafe to move. In such cases, we will take reasonable steps to offer an alternative time or date, but we shall not be liable for indirect losses arising from the cancellation or rescheduling.

The customer may request changes to the service, including changes to addresses, timing, item list, or assistance required. We will try to accommodate amendments where possible, but any change may affect the quotation, staffing, or vehicle allocation. Last-minute changes are subject to our acceptance and may incur additional fees.

5. Liability, Damage, and Limitations

We will exercise reasonable care and skill in carrying out the Uxbridge man and van service. However, our liability is limited to direct loss or damage caused by our negligence or breach of contract. We are not liable for loss or damage arising from ordinary wear and tear, inherent defects, poor packaging, pre-existing damage, hidden defects, or items that the customer asks us to move against our advice.

The customer is responsible for insuring goods of high value, sentimental value, or special significance. Unless a separate insurance arrangement has been expressly agreed in writing, we do not provide goods-in-transit insurance or cover beyond any protection required by law or supplied under a specific service package. The customer should declare valuable items in advance if additional precautions are needed.

We shall not be responsible for indirect or consequential loss, including loss of profit, loss of business, missed appointments, or loss of opportunity, except where such exclusion is prohibited by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

6. Waste Regulations and Prohibited Items

If the service includes removal, disposal, or transport of unwanted items, the customer must comply with applicable waste laws and must not ask us to dispose of anything in a manner that would breach environmental or local authority requirements. All waste must be described honestly and separated from items intended for retention or relocation. Where the service involves waste transfer, we may ask for details of the material type, origin, and intended disposal route.

We will only handle waste where lawful arrangements are in place and where the materials are suitable for collection by a licensed carrier or via an approved disposal route. The customer must not include hazardous waste, chemicals, asbestos, medical waste, gas cylinders, paint, fuel, solvents, batteries, refrigerants, or other controlled substances unless we have expressly agreed in writing and all legal requirements have been met. If prohibited waste is presented, we may refuse the job or remove the item at the customer’s risk and expense.

The customer confirms that all waste and unwanted goods offered for collection belong to them or that they have permission to arrange their removal. Duty of care applies to waste transfer, and the customer must provide accurate information and cooperate with any necessary documentation. We may issue a waste transfer note or other record where required by law, and the customer agrees to retain copies where appropriate.

7. Site Conditions, Delays, and Access Issues

Where access is difficult, additional labour may be required and may affect the price and duration of the service. This can include long carry distances, narrow stairways, no lift access, restricted parking, timed entry restrictions, or the need to wait for keys, codes, or permits. The customer is responsible for ensuring that the route is suitable and that any building or site rules are made known before the booking begins.

If we are delayed due to circumstances beyond our control, including traffic, accidents, weather, or third-party interference, we will use reasonable efforts to complete the work within a reasonable time. We are not responsible for losses caused by such delay unless the delay was caused by our negligence and the loss was direct and foreseeable. If delay makes the job impractical to continue, either party may agree to reschedule under revised terms.

The customer must provide a safe working environment. We may suspend work if we believe there is a risk to our staff, vehicles, or property. This includes unsafe lifting conditions, aggressive behaviour, obstructed access, unsafe loads, or any condition that could reasonably lead to injury or damage. If work is suspended for safety reasons, charges may still apply for time already spent and travel incurred.

8. Acceptance of Risk and Indemnity

The customer acknowledges that moving goods involves inherent risks, especially where items are heavy, bulky, fragile, awkwardly shaped, or located in challenging access conditions. By instructing us to proceed, the customer accepts those ordinary risks unless they arise from our negligence. The customer should remove personal data from devices and ensure that drawers, cabinets, and containers are emptied or secured before transport.

To the fullest extent permitted by law, the customer agrees to indemnify us against claims, losses, and expenses arising from inaccurate instructions, unlawful goods, unsafe premises, failure to disclose hazards, or the customer’s breach of these terms. This indemnity does not apply where the loss results from our own negligence or wilful misconduct.

Any recommendation made by us regarding packing, loading, route planning, or disposal is offered in good faith. The final decision to proceed remains with the customer, who confirms that they have considered the information provided and accept responsibility for any decision to proceed contrary to advice.

9. Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law provides otherwise. If any dispute arises, both parties should first attempt to resolve it informally and in good faith before taking formal action.

Nothing in these terms affects the customer’s statutory rights under applicable UK consumer law. If the customer is acting as a consumer, they may have rights in relation to services that are not provided with reasonable care and skill, are not as described, or are not carried out within a reasonable time. Any complaint should be raised promptly so that it can be investigated and, where appropriate, remedied.

By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these terms. These Terms and Conditions represent the entire agreement between the parties concerning the booked service and supersede any prior discussions or statements unless specifically incorporated in writing.